By clicking "Pay Now" you confirm that you have read, understood, and agree to all terms and conditions set forth below. This agreement is binding at the time your order is submitted.

1. Order Acceptance & Processing

All orders are subject to acceptance by Jung Seed Company and its affiliated brands (collectively, “we,” “us,” or “our”). Submission of an order constitutes your offer to purchase; no contract exists until we confirm acceptance via order confirmation email and/or generating a confirmation number. Note: payment is processed at the time the order is placed.

Orders are processed promptly upon receipt for seed and hardgood items that are in stock, or plant items that have begun shipping in your location, often within hours of placement. Shipment of orders placed by mail and paid by check may be held until payment clears.

2. Cancellation Policy

2.1 Pre-Fulfillment Cancellation

You may request cancellation of an order by contacting our Customer Service team as soon as possible after an order is placed. We will make every reasonable effort to accommodate cancellation requests received before an order has been sent to the fulfillment areas. Orders for live plants, bareroot items, and pre-booked seasonal items enter fulfillment processing according to your USDA hardiness zone and weather conditions.

Contact us to request cancellation:

• Phone: 920-463-1098
• Email: info@jungseed.com
• Hours: 8:00AM to 4:00PM Central Time

2.2 Orders In-Process, No Cancellation

Once an order has entered fulfillment, (including being picked, packed, labeled, assigned a tracking number, or tendered to a carrier) it cannot be cancelled, modified, or redirected. This applies regardless of whether the order has physically departed our facility.

3. Shipping, Delivery, and Risk of Loss

All orders are shipped Free on Board (FOB) Origin from our fulfillment facility. Title to merchandise and all risk of loss or damage pass to the customer upon handoff to the carrier.

We are not responsible for delays, losses, or damages that occur during transit, including those caused by:

• USPS, FedEx, Spee-Dee Delivery or other carrier delays or errors
• Incorrect, incomplete, or undeliverable addresses provided by the customer
• Mail forwarding or address changes not communicated to us prior to shipment
• Weather events, natural disasters, or other circumstances beyond our control

Estimated delivery dates are not guaranteed. Shipping and delivery timelines provided by call center agents at checkout are estimates only.

Customers reporting non-delivery must contact us within fourteen (14) calendar days of the estimated delivery date. Failure to notify us within this window may limit our ability to investigate or remedy the issue and may affect the outcome of any related claim.

Items shipped to customers may not be returned at Jung Garden Center locations.

Shipping charges are not refundable. 

4. Guarantee, Returns, and Refunds

Your satisfaction is important to us. If there are issues with the products you receive, please keep all contents and packaging and contact us within seventy-two (72) hours of delivery. We reserve the right to request photos of the plants or products in question, or the return of any product deemed unsatisfactory, prior to approval of any adjustment.

4.1 Seeds, Bulbs, and Plants

A credit voucher in the amount of the purchase price, less shipping charges, will be issued one time for seeds, bulbs, and perennial plants (trees, shrubs, vines, roots, and flowers) that fail to grow, provided they have been properly planted and cared for.

We must receive notice of ornamental and fruiting plants that fail to grow within ninety (90) days of receipt of those items.

Vegetable and herb plants are guaranteed only to arrive in good condition.

Plant material purchased at a discount of 35% or more carries no guarantee beyond arriving in good condition (i.e. free of physical damage such as breakage, crushing, desiccation, or visible disease upon delivery). This limited guarantee does not extend to the plant’s establishment, growth, or long-term performance. Claims must be submitted within seventy-two (72) hours of delivery in accordance with the documentation requirements stated in Section 4.4 or the claim will not be eligible for remedy. 

This guarantee does not cover plants lost due to weather conditions, soil conditions, planting techniques, neglect, disease, pest damage, or other conditions outside of our control.

4.2 Gardening Supplies & Accessories (Non-Growing Items)

Gardening supplies are satisfaction-guaranteed against material and workmanship defects and may be returned for a replacement or refund within thirty (30) days of receipt of the item(s).

4.3 Seed Germination and Label Conformity

We guarantee that the seeds we sell conform to label description, as required by state and federal seed laws, within recognized tolerances. We make no other guarantee, other than replacement if seeds fail to germinate after proper care according to our instructions. In all cases, our liability is limited to the purchase price of the item.

4.4 Damaged or Unsatisfactory Items - Documentation Requirements

If plants or products arrive damaged or in unsatisfactory condition, you must:

• Contact us within seventy-two (72) hours of delivery
• Retain all original packaging and contents
• Provide photographic documentation of the issue upon request

Claims received after this window, or without supporting documentation when requested, may not be eligible for remedy.

4.5 Return of Plant Materials

Due to the perishable nature of live plants, we generally do not require or accept the physical return of plant material as a condition of a refund or credit voucher. Photographic documentation is typically sufficient to process your claim.

4.6 Refund Processing

Approved refunds or credit vouchers will be issued to the original payment method or as store credit, as applicable. Every effort is made to process refunds as quickly as possible. Extended processing times are possible during our peak season. Shipping charges are not refundable, except where the issue is the result of our error.

5. Dispute Resolution - Required Contact Prior to Chargeback

IMPORTANT: Before initiating any payment dispute, chargeback, or bank claim, you are required to contact our Customer Service department to provide us with a reasonable opportunity to resolve your concern.

We are committed to resolving customer concerns promptly and fairly. Most issues, including delayed shipments, damaged items, missing packages, and billing questions, can be fully resolved through direct communication with our team. 

By placing an order, you agree that:

• You will contact us directly before filing a chargeback or payment dispute with your financial institution or card issuer
• You will allow us at least five (5) business days to investigate and respond to your concern before escalating to a third party
• You will not file a chargeback for any order for which you have already received a refund, store credit, replacement, or other compensation from us. Doing so constitutes double recovery and may result in reversal of the chargeback and/or referral for fraud review

• You will not retain merchandise and simultaneously pursue a chargeback for the same transaction

Failure to contact us before initiating a chargeback may be used as evidence in our dispute response to your card network, as it may indicate that the dispute resolution process was not followed in good faith. 

6. Backorders and Product Availability

Seeds and plants are seasonal, living products subject to availability. If a product becomes unavailable after your order is placed, a substitution may be shipped, or a refund will be issued to your credit card or by refund check. Refund delays may occur during peak season. 

Backorder notifications and estimated ship dates are communicated in good faith and are subject to change based on crop conditions, weather, and supplier availability. Delays in backorder fulfillment do not constitute grounds for cancellation of the remaining order or for a chargeback. 

7. Pricing and Order Accuracy

Although every precaution is taken to ensure accuracy, errors in price, quantity, and/or specifications may occur. We reserve the right to correct such errors. 

8. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any claim arising from an order, whether based on contract, warranty, negligence, or otherwise, is limited to the purchase price of the item(s) at issue. We are not liable for indirect, incidental, consequential, or punitive damages of any kind. 

9. Governing Law

These terms are governed by the laws of the State of Wisconsin. Any dispute not resolved through direct communication shall be subject to binding arbitration or the jurisdiction of the courts of Columbia County, Wisconsin, as applicable. 

10. Contact Us

We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their gardens. If you need help with your products, please contact us as soon as a problem is noticed, and before seeking resolution through any third party: 

• Phone: 920-463-1098
• Email: info@jungseed.com
• Social: Facebook Messenger or Instagram Direct Message
• Hours: 8:00AM to 4:00PM Central Time
• Mailing Address: 335 S. High Street, Randolph, WI 53957

By clicking "Pay Now" you confirm that you have read, understood, and agree to all terms and conditions. This agreement is binding at the time your order is submitted.